Company Name: Avaya
Description: Today, Avaya is a global leader in the industry of business communications systems, applications and services. The company has over 3,000 partners worldwide. It had once been a part of the companies Western Electric, Lucent, and ATT and became independent in October of 2000.
Presently, the key executives of the company include Todd Abbott and Charles Giancarlo. Giancarlo is the company’s president and CEO while Abbott is designated as the company’s senior vice president for sales and field operations president. The two have had a vast experience in the industry while working for other big-named companies namely Cisco-Linksys, IBM, Symbol and Seagate.
Avaya had begun as a company that provided communications solutions to clients such as voice-mail software, office building switches, switchboards and deskset phones among others. The scientists at Bell Laboratories have won a number of patents for the development of technology under the company and paved the way for what has become the leading organization in the communications business.
Avaya Labs had been set up to further augment the research and development of the company and this has generated additional patents for the company. The said company division includes research and development professionals that are located and are working around the globe. The organization’s concern is aimed at the convergence of communications.
The company is engaged in providing solutions for business communications by means of Avaya systems, services and products. One such product is the Avaya Internet Protocol Telephony or IPT which functions to enable traditional call centers to change into what is now an in-demand contact center by the addition of resources to agents so that they not only are able to communicate through the telephone but also through several other ways such as via email or instant messaging.
The products of Avaya also include the IP telephones that are faring well in forma and function with manufacturers such as Cisco and Linksys. The Avaya phones feature a number of software applications that include high audio quality which is quite important in the industry of contact centers. The product is easy to use and contains additional features such as color displays and back lighting. Other models have desk or wall mount features.
Several other services of the company include SIP or System Initiation Protocol usage. This connects multimedia devices to the web and each other. The applications developed by the company include the Avaya Modular Messaging, Avaya Voice Portal and Avaya Meeting Exchange.
The said applications were developed and integrated into the Avaya SIP Enablement Services to move the company ahead as a leading provider for small and large business communication solutions by being integrated into pre-existing setups that transform companies into productive and efficient businesses.
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